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FAQs


.How long is processing, shipping, and handling?

Processing takes up to 2-4 business days not including the day you ordered sometimes sooner. This process can take up to about 1 full week

.Are packages shipped on Holidays or Sundays?

 No

.How long does shipping take?
After your order is processed and tracking number is sent shipping takes about 2-3 days to receive. Please contact United States Postal Service if package is delayed.

Why did Customer Care email me to verify my order?
Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.

HOW MUCH HAIR DO I NEED?

Our bundles are around 95-100 g each. A full sew-in weave with our virgin hair, would need approximately need 2-4 bundles. We ONLY recommend buying 2 bundles when a frontal is being used or with lengths 12-16" inches. We recommend 3-4 bundles for our more silkier textures such as Silky Straight and Body wave. *TIP* purchase 3 of the same length for a more fuller look. (EX: 18", 18", 18".) Keep in mind the longer the hair the smaller the weft!

What type of hair care products should I use?
Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.
Do I have to do anything special in the morning?
We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.
• Do I have to do anything special at night?
You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.
• Is there maintenance involved with the up keep of this hair?
Yes schedule your re-attachment service appointments every 3-6 weeks.

Can I flat iron my weave?

Yes, our hair is natural human hair, you may flat iron, blow-dry or dye hair. We will recommend that you reduce the amount of heat used on the hair to prevent damage. After a wash, we prefer that you air dry your hair.


• Can I go swimming?
You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.
• How often can I wash my hair?
As often as you like.
• How long does the hair last?
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer.


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